Returns and Refunds Policy

Returns & Refunds Policy ๐Ÿงก

At Pumpkin Avis Design, we want you to love your purchase! Every order is important to us, and we want you to be happy with your goodies.

Please read our returns information below.

1. Personalised and Custom-Made Items

As many of our products are personalised or made to a customer's specific requirements, these items are generally exempt from the 14-day change-of-mind cancellation right.

This includes items made with your chosen name, wording, photograph, design or other personal specifications.

Please double-check all personalisation details, including spelling, dates, colours and sizes, before submitting your order.

This does not affect your legal rights if an item is faulty, damaged or not as described.

2. Non-Personalised Items

For eligible non-personalised items purchased online, you have the right to cancel within 14 days of receiving your order, without giving a reason.

Once you've notified us that you wish to cancel, you have a further 14 days to return the item.

Items should be returned in an appropriate condition, with all original components included.

Unless the item is faulty or we have agreed otherwise, customers are responsible for the direct cost of returning an item when exercising their change-of-mind cancellation right.

We will refund eligible cancellations within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.

The refund will include the cost of standard delivery originally paid.

3. Faulty, Damaged or Incorrect Items

We take great care when making and packaging your orders.

However, if your item arrives:

  • Damaged

  • Faulty

  • Incorrect

  • Not as described

Please contact us as soon as possible.

Include your order number, a description of the problem and photographs where appropriate.

We will work with you to resolve the issue in accordance with your legal consumer rights. Depending on the circumstances, this may involve a refund, replacement, repair or another appropriate remedy.

You will not lose your statutory rights because an item has been personalised.

4. Incorrect Personalisation Details

Please carefully check the information you submit when ordering personalised products.

If the item has been made correctly using the details supplied by the customer, a spelling or wording mistake supplied at checkout will not normally qualify for a free replacement.

If we have made a mistake with your personalisation, please contact us so we can put things right.

5. How to Contact Us

To discuss a return, refund or problem with an order, please contact us through our website's Contact Us page.

Please include your order number so we can help you as quickly as possible.

6. Your Consumer Rights

Nothing in this policy affects or limits your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Thank you for supporting our small business.

Pumpkin Avis Design ๐ŸŽƒ๐Ÿงก