Frequently Asked Questions 🧡

Welcome to the Pumpkin Avis Design FAQ page! We've answered some of the questions you might have before placing an order. If you can't find what you're looking for, please get in touch — we're always happy to help!

🛍️ How do I place an order?

Simply browse our collections, choose the item you'd like, select your available options and add it to your basket. Follow the checkout steps to complete your order.

🎨 Can I personalise my items?

Absolutely! We love creating something special just for you. Where personalisation is available, please enter your details carefully when ordering. If you have a particular idea or request, contact us before placing your order.

✏️ Can I request a custom design?

Yes! If you have an idea in mind, get in touch and we'll see what we can create. Custom requests depend on the product and design requirements.

⏳ How long will my order take?

Our products are generally made to order. Please allow 5–7 working days for your item to be made, prepared and dispatched. During busy seasonal periods, this may take a little longer.

📦 Who do you use for delivery?

We use Royal Mail for our UK deliveries.

💷 How much is postage?

Postage is calculated according to the total weight of your order. The available delivery options and costs will be shown at checkout.

👕 What sizes are available?

Available sizes vary depending on the product. Please check the individual product listing for the sizes and options currently available.

🌈 Will my item look exactly like the pictures?

We do our best to show our products as accurately as possible. Please remember that colours can look slightly different depending on your screen and device.

💳 What payment methods can I use?

The payment methods currently available for your order will be displayed securely at checkout.

🎁 Can I buy something as a gift?

Of course! Our personalised products and seasonal gifts can make lovely presents. Please check the individual product listing for personalisation options.

❤️ Can I return or exchange an item?

Our returns depend on the type of product. Personalised and custom-made items have different cancellation rules from standard products. If an item arrives faulty, damaged or not as described, your consumer rights still apply.

Please read our Returns & Refunds Policy for full details.

📬 What if my parcel hasn't arrived?

If your parcel appears delayed or hasn't arrived, please contact us with your order number so we can look into it.

📩 How can I contact you?

You can reach us through our Contact Us page. We'll do our best to get back to you as soon as possible.

Thank you for supporting Pumpkin Avis Design!

Every order means so much to our little business. We're proud to celebrate different minds, different families and all the wonderfully unique things that make us who we are. 🧡🎃