Delivery Information 📦

At Pumpkin Avis Design, every order is made with care, creativity and a little bit of neurospicy magic!

We want your goodies to reach you safely, so here's everything you need to know about our delivery process.

Processing & Dispatch Times

Most of our products are made to order, especially our personalised and customised items.

Please allow 5–7 working days for your order to be made, prepared and dispatched.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy seasonal periods, such as Halloween and Christmas, dispatch may take a little longer. If there are any unexpected delays, we'll do our best to keep you updated.

Delivery Service

We currently use Royal Mail for UK deliveries.

Your order's postage cost is calculated according to the total weight of your items and the applicable Royal Mail service.

The available delivery options and costs will be shown at checkout.

Multiple Items

If you order more than one item, your postage will be calculated based on the combined weight of your order.

Where possible, we'll package your items together.

Delivery Addresses

Please make sure your delivery address is correct when placing your order.

Pumpkin Avis Design cannot guarantee changes to an address once an order has been dispatched.

Delayed or Missing Orders

Once your order has been dispatched, Royal Mail's delivery times apply.

If your parcel hasn't arrived within the expected delivery period, please contact us so we can look into it.

Please don't hesitate to get in touch if you have any questions about your order.

Thank you for supporting our small business!

Pumpkin Avis Design 🧡